Holland America FAQs

Approximately three months prior to sailing, guests will be able to purchase shore excursions, beverage and Wi-Fi packages, and make spa and specialty dining reservations directly through Holland America. At that time, you will receive an email from [email protected] containing your Cruise Guide, Holland America booking number, and other important trip details, along with instructions for accessing and managing your onboard reservations.

Approximately three months prior to sailing, guests will be able to purchase shore excursions, beverage and Wi-Fi packages, and make spa and specialty dining reservations directly through Holland America. At that time, you will receive an email from [email protected] containing your Cruise Guide, Holland America booking number, and other important trip details, along with instructions for accessing and managing your onboard reservations.

No, complimentary Wi-Fi is not available onboard. Wi-Fi packages will be available for purchase approximately three months prior to sailing and can also be purchased once onboard. We recommend reviewing the available package options before your voyage so you can choose the plan that best fits your needs.

About 14 days prior to embarkation and once you have completed your online check-in, Holland America will automatically assign you a check-in time for the port terminal. Your boarding pass will indicate your check-in time. Please either access your online boarding pass on the Navigator App or print to see your assigned check-in time and bring it with you to the port terminal.

While the check-in times are assigned to help assist with flow through the port terminal and to alleviate long wait times at security and check-in, you can come as group outside of your assigned check-in time.  

For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria:

• Width: 23’ maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23’ or less
• Weight: 100 lbs. maximum without battery
• Batteries: Must be Gel, Dry Cell or AGM (Absorbed Glass Mat) only
• We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact our Guest Accessibility Department so that we can discuss your requirements
• For the safety of all guests and crew:
  • Scooters and other mobility equipment need to be securely stored and charged in the guest’s stateroom, not in hallways or elevator lobbies. Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway. 
  • Holland America Line is no longer able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. Holland America Line wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call. 

You may make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.

Special Needs at Sea and Scootaround are vendors Holland America recommends for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.

Special Needs at Sea
Phone: 800-513-4515 (or locally at 954-585-0575)
Fax: 800-513-4516
Email: [email protected]
Website: www.specialneedsatsea.com

Scootaround
Phone: 888-441-7575
Website: www.scootaround.com/contact-us 

 The best thing to do is to put yourself on the waitlist for the excursion as soon as possible. Holland America monitors the excursions and requests more space from the tour operators as soon as an excursion is sold out. Usually, the tour operator can offer more space, depending on the excursions, and is then able to clear the waitlists. In addition, as we get closer to the trip, guests often change their mind on what excursions they would like  to do and so cancel which will free up more space. The most important is to get on the waitlist!

For distilled water, guests must purchase this directly on the Holland America website. This is available to purchase approximately 3 months prior to sailing. To do so, visit www.hollandamerica.com, click on “Manage My Cruise”, select “Beverage Packages” from the drop-down menu, enter your booking number, from the menu of options, select “Water” for the distilled water option. You can select what day and the location for delivery. Guest must bring their own extension cords/power strips. Important: Holland America’s onboard safety regulations require that all power strips be plain cable; power strips with a reset, breaker button or surge protector are not permitted.

Yes, there are refillable water stations around the ship, and we encourage you to bring your own refillable water bottle as it is easier on the environment.  

You can request canned drinking water to be delivered to your room. You will be charged for the cost of the canned water plus the 20% service charge.

You can purchase a beverage package approximately 3 months prior to sailing. To order a beverage package, contact the Holland America Group Services at 866-929-2332 or purchase online at www.hollandamerica.com. You will click on “Manage My Cruise”, select “Beverage Packages” from the drop-down menu, login to your account and enter your booking number to view the menu of options. If you are already logged in, you will only need to enter your booking number. Click here to view your beverage package options: BevPackage Flyer 2026 (pricing subject to change)

No, Holland America requires both cabinmates to purchase the same drink package. This allows Holland America to keep track of the beverages consumed by cabin number, rather than guest name.

The “Have it All” package is only available to purchase on standard retail cruise, not charters.

You can bring wine and champagne on board the ship (there’s no hard limit unless deemed “excessive” by security). However, there is a corkage fee of $20 that will be applied to each bottle at embarkation. The corkage fee is applicable whether the bottle is consumed in your room or in a public space. Limitations do apply.  

Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Plastic water bottles are not allowed. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Any amount in excess of this allowance will not be allowed onboard. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Guests will be asked to discard open beverages in plastic containers prior to boarding.

 Yes, gender neutral restrooms will be available on the ship and will be labeled “Olivians”.

Yes, the ship carries Paxlovid for $750 and Legavrio for $272.50. Please note that prices may change.