So as many of you have noticed the flights into ZIH are limited and cost almost as much as the entire week at the resort per person. After calling to see if we could transfer the trip to Cancun as the flight options are much less expensive we found out Olivia trips aren't transferrable. Then if we wanted to cancel it would cost 50% off each trip (we've paid in full). So instead of losing $1300 we decided to book what looked like the last two seats for Aeromexico. $2000 later we get a note from Aeromexico that they are changing our flight home and we will now have a 9-10 hour lay over in Mexico City. Shame on me for not looking into the location of this trip way beforehand but I was excited in PVR on my first Olivia trip to get onto another. Shame on Olivia for not working with their customers...really starting off this trip on the wrong foot and it's my girlfriend's first Olivia experience.
Good luck to anyone else booking from NY or the tri-state area.