Welcome to the Olivia world! We've done 3 trips with Olivia so far, this trip will be our 2nd time to PV with Olivia. The resort and its staff are amazing.
One word of caution, at the airport there will be several folks dressed nicely that look and act like they're affiliated with Olivia. They're very nice and very helpful, but they're not with Olivia. They're happy to make sure you connect with the Olivia people (for an assumed fee). You don't have to pay them, but you might hear about it if you don't. The Olivia people have signs, so just keep walking until you see the people with the Olivia signs. The unfortunate thing is, you'll see these guys long before you see the Olivia people. The packet that Olivia sends out about a month before the trip talks about how to identify the Olivia people, but somehow we still got confused. Like I said, they're very nice and helpful, so use them if you want, you'll just be contributing a little more to the local economy! : )
Customs at the airport is goofy. You push a button and get either a red light or green light. If you get a red light you get inspected. If you get a green light, you don't. They pretty much go through everything, and there's very little privacy in the event that you travel with your favorite "toys".
I know, the airport sounds a little crazy, but trusy me, once you get to the Olivia bus, heaven begins, and you will be in absolute heaven for the week you're at the resort!
I could go on and on about this place. If you have any specific questions, feel free to ask. There are many folks on this board that have been to this resort before. All of us are happy to answer any questions you have!