My wife & I were there with Olivia in 2007 & had a fantastic time! The service, to the last staffer, was excellent. Even the excursion folks were great. Of course, the Olivia staff are beyond compare but at this resort, we didn't need to call on them even once. I don't recall having any problems with cleanliness & if the walls were paper thin, either our neighbours weren't enjoying each other in their rooms or were while we were out & likewise, they were out when we were having our fun!
I'm a 'hardcore' camper~an emergency blanket & maybe a match & I'm good to go. My wife's idea of camping/roughing it is a 3 1/2 Star hotel. This resort was my first experience of a place like this & I coped really well despite my pre-trip trepidation. My wife was in her glory!!!
We're going to (belatedly) celebrate my 50th birthday & both of our wedding anniversaries (Canada & California).
This is a 5 Star resort!!! My recommendation is COME, COME, COME!!! You won't be disappointed.